There are a lot of free open source help desk software in the market right now and choosing from them is a very difficult task. Today we will be helping you to find out the best free open source help desk software that is there in the market and which basically work on the freemium business model. Helpdesk plays an important role in the life of a human being. They tend to make life easy and convenient. There is absolutely no point in spending around $150 per month on a help desk.
There are a lot of freemium and free open source help desk software in the market right and here we have listed a few of the best software for you which you could easily use.
free open source help desk software – Top open source help desk software available on the market right now
Freshdesk is one of the most popular customer service software in the market right now. In the free version of the software, the options are much more limited but the software is able to prioritize the customers based on policies of SLA. This software is used in 22 languages and it can be accessed via mobile applications. It has a 24×7 email support and 24×5 phone support which comes in very much handy.
The thing about the free version of Spiceworks is that it is self-hosted and managed. For other software, the self-hosting is a premium service but here it comes with the free version also. The best part about the software is it is multi-website supported and it also comes with mobile integration. The problem right now with Spiceworks is that it has not released any kind of updates after 2016 but the software works perfectly fine.
C-Desk is not a fermium service website. All the options of the software come absolutely free. Even if a lot of technicians use it the software still comes for free. The software does not have a lot of options and the list of features are very low compared to the other software of this genre.
This software is also a free management software which has no premium services. All the features of the software are free. The dashboard of ngDesk helps to display the SLA reports and the workload which is very much useful. This software will help agents use the software with help of their mobile application. The problem with this software is that it actually does not have any customer support and when there is some issue with the software there is no on to call.
This software helps users to associate with SLA with their departments and topics. The best features of the software are it has an option of adding your own logo on the tickets. This software comes with the best SLA agreement. The customer support of the software is very strong and issues can be solved very fast.
The salient feature of the software is that it has an option of email notification when tickets are being made. This software is available in 34 languages and therefore people all around the world will be able to use it. This software comes with the ticket lock prevention which is very useful when booking a ticket. The software has a 300 plus long admin manual which is hard to read. This is one of the best free open source help desk software for users.
Mantis Bug Tracker
This is basically used so that users are able to track defects in software. This is also used as a free open source help desk software. The best things about the software are users can easily track their software issues with it and can also set access by role and by the project. This is basically dependent on plugins and users need to have more than 50 plugins to run this software.
This is a very simple application and does not have any kind of fancy features but users are fond of this because of the simple and easy user-friendly interface. The search option of the application is really advance and the software remembers all the queries made in it. Installing the software is different for Linux users and Unix users because the system in it cannot be customized. When the budget is an issue then this is a good software to use with simple features.
This article will help all the users to choose the best free open source help desk software for their work. There are a lot of other software’s which are not mentioned in the list because of the poor user review of because of some internal problems of the software. Users will now be able to choose their free open source help desk software by comparing all the features of the software with their needs.